Shipping & Returns

Shipping Policy

1. Shipping Methods and Timeframes: We offer various shipping methods for your convenience. The estimated delivery timeframes and costs associated with each method are clearly specified during the checkout process. Please note that delivery times are approximate and may vary due to factors beyond our control, such as weather conditions or carrier delays.

2. Order Processing: Orders are typically processed within (5) business days after payment confirmation. Please allow this processing time before your order is shipped.

3. Shipping Confirmation: Once your order has been shipped, you will receive a confirmation email with tracking information. This tracking information will allow you to monitor the progress of your package during transit.

4. Shipping Locations: We currently offer shipping to addresses within United States and Canada. If you are located outside these areas, please contact us prior to placing your order to discuss potential shipping options.

5. Shipping Costs: Shipping costs are calculated based on the shipping method you select and the destination of your order. The exact shipping cost will be displayed during the checkout process.

6. Customs and Duties: For international orders, customers are responsible for any customs duties, taxes, or fees that may be incurred upon delivery. These charges are determined by the customs regulations of the destination country and are beyond our control.

7. Order Tracking: You can track your order's progress using the provided tracking number. If you encounter any issues with tracking or delivery, please don't hesitate to contact our customer support team for assistance.

8. Delivery Issues: While we strive to ensure the timely and accurate delivery of your order, there may be instances of unexpected delays or issues that arise during transit. If you experience any problems with your delivery, please reach out to our customer support team, and we will work to resolve the issue as promptly as possible.

9. Address Accuracy: It is the customer's responsibility to provide accurate and complete shipping information. We cannot be held responsible for delays or misdeliveries resulting from incorrect or incomplete addresses provided by the customer.

10. Shipping Updates: We may occasionally update our shipping policy to reflect changes in our processes or services. It is recommended to review our shipping policy periodically to stay informed about any updates.

Contact Information: If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at support@cybincare.com.

Return Policy

1. Returns for Unworn Products: We want you to be completely satisfied with your purchase. If you receive an unworn product that you're not satisfied with, you may return it within (5) days of receiving it for a refund or exchange. The returned product must be in its original condition, with all tags, labels, and packaging intact.

2. Returns for Opened Products within (5) Business Days: If you receive a product that you've opened and examined but still wish to return, you may do so within five (5) business days of receiving the item. The product should be in its original condition, with all components and packaging included.

3. Return Process: To initiate a return, please follow these steps:

• Contact our customer support team within the specified return period to request a return authorization.

• Pack the product securely in its original packaging along with any included accessories, labels, and tags.

• Include a copy of your original receipt or order confirmation.

• Ship the product back to the address provided by our customer support team.

4. Return Shipping Costs: For returns due to unworn products or opened products within five (5) business days, the customer is responsible for the return shipping costs.

5. Refund or Exchange: Upon receiving the returned product and verifying its condition, we will process your refund or exchange within (5) business days. Refunds will be issued to the original payment method. Exchanges will be processed based on product availability.

6. Exceptions: Please note that certain products, such as personalized items or products with hygienic concerns, may not be eligible for return. Additionally, any product that has been used, damaged, or is not in its original condition may not be accepted for return.

7. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team immediately. We will provide assistance and arrange for a replacement or refund as applicable.

8. Contact Information: If you have any questions or need further assistance regarding returns, please contact our customer support team at support@cybincare.com